Refund policy

Refund & Return Policy

We want you to be satisfied with your purchase.

We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unworn, unwashed, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@thebuffalolegacy.com. Returns must be approved before being sent back. If your return is accepted, we will provide instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

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Damages and Issues

Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us within 7 days of delivery so we can evaluate the issue and make it right.

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Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

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Non-Returnable Items

We do not accept returns for:

• Items that have been worn, washed, or used

• Custom or personalized items

• Sale items or gift cards

• Perishable goods (such as food, flowers, or plants)

• Personal care goods or hazardous materials

If you have questions about your specific item, please contact us.

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Exchanges

The fastest way to get a different item is to return your current item (if eligible) and place a new order.

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Refunds

Once we receive and inspect your return, we will notify you if your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@thebuffalolegacy.com.